Seating + Upgrades
🎟️ SEATING + UPGRADE FAQ
1. Who gets first access to seats?
Super VIP guests (those who have the "+Music Video" on their ticket) will have first access to choose their seats when doors open — unless a seat has already been reserved by guaranteed seating. Super VIPs don't need to purchase a seat unless you absolutely want to. Because you arrive first, you will be able to choose your seats first.Â
2. What if I purchased the Guaranteed Seat Upgrade?
If you purchased the Guaranteed Seat Upgrade, a seat will be reserved for you in a designated section prior to doors opening. This ensures you’ll have a comfortable, guaranteed seat for the show.
3. Do I need a separate ticket to buy the upgrade?
Yes — you must already have an active ticket for The Healing Experience: Chicago in order to purchase the upgrade. The upgrade enhances your experience by guaranteeing a seat but does not include entry to the event.
4. I have accessibility needs (ADA seating, mobility, etc.). What should I do?
Please email our team at info@healingexperiencelive.com so we can ensure your seating is prioritized and comfortable. We want every guest to feel safe and supported throughout the night.
5. Can I sit with my friends if they didn’t purchase an upgrade?
Only guests who’ve purchased the Guaranteed Seat Upgrade will have access to the reserved seating section. However, we’ll do our best to keep groups close together when possible.
6. What if I arrive late?
If you arrive after the show begins, your reserved seat will remain available for the first 15 minutes. After that, it may be released to accommodate walk-ins or ADA needs. Please plan to arrive on time to enjoy the full experience.
7. Will there still be seating for general admission guests?
Yes — there will be limited open and standing-room seating available for general admission guests on a first-come, first-served basis. The Guaranteed Seat Upgrade simply ensures you don’t have to worry about finding a spot.
8. Who do I contact for questions about my order or upgrade?
Please reach out to our team at info@healingexperiencelive.com. We’re happy to help you confirm your upgrade, seating details, or any other questions about your order.